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| Policy Administration | |||
| Eligibility | |||
| General Issues | |||
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Frequently asked questions
Joining RCC
Q: How do I become a member of RCC?
A: Employers of all sizes, including sole proprietorships are eligible for membership. Interested employers should contact the Retail Council of Canada.
Q: How do I become eligible for participation in RCC Employee Group Benefits Program?
A: Participation in RCC's Volume Purchasing Program is an exclusive membership privilege offered by RCC. All members of RCC are eligible to participate in RCC's Employee Benefits Program. Interested RCC members or prospective members should contact Morneau Sobeco.
Billing
Q: When is my premium payment due?
A: Payment is due the first business day of the billing month (i.e. January 1 for January). Most invoices are mailed weeks prior to the due date.
Q: When are notices of employee changes due?
A: To ensure that employee coverage changes (e.g., new hires, terminations, etc…) are added to your next premium statement, notify Morneau Sobeco, using the Group Insurance Change Form, prior to the 15th of the month.
Q: Is it required that I adjust my monthly premium payment to reflect the changes I am submitting?
A: No. You can submit changes without adjusting the premium amount due. Your next invoice will indicate the credit or the back charges for the changes submitted.
Q: I have a new hire who needs to be added to the plan. Do I send the enrolment application with my premium?
A: No. The enrolment application should be mailed to Morneau Sobeco Office. However, a Group Insurance Change Form, noting applicable information to add the employee, should be submitted to Morneau Sobeco via fax or with your premium cheque.
Policy Administration
Eligibility
Q: Who is considered a full-time student?
A: A student must be taking at least 10 credit hours at an accredited educational institution to be considered as a full-time student. An individual can be considered a full time student up to the age of 25.
Q: Do all of my eligible employees have to enroll in the health insurance plan?
A: Yes, however employees who have health/dental coverage through a spouse can opt out of their coverage.
General Issues
Q: Am I covered for medical treatment away from my residence?
A: Out of Country coverage is optional for RCC members. If your plan covers Out-of-Country benefits and you suddenly become ill while travelling, you should call Emergency Medical Travel Assistance at 1(888)440-2667. The customer service representatives can help co-ordinate your coverage options.
Dental/ Vision
If you have any further questions, please 
contact us; we'll be glad to help you.
This information is not intended for use without professional advice. While we have attempted to make this site as accurate as possible, it is only a summary. For more information, see our disclaimer.